Returns

Novecento Curvy intends to guarantee the complete satisfaction of its Customers, offering them the possibility of returning one or more items and receiving a refund equal to the price of the returned items. The return must necessarily take place at the expense and under the responsibility of the Customer within 15 days of delivery and only on condition that the returned items are intact and never used.

RETURN CONDITIONS

To send to Novecento Curvy one or more returns, the Customer is required to respect specific conditions:
A) - All items for sale on the site Novecento Curvy are delivered to the Customer with an authenticity tag attached to the item using a disposable security seal with the logo of the company . The item must be tried on without removing the tag. The return will be accepted only with the tag perfectly intact. Returns with the tag cut, broken, detached, removed or tampered with will not be accepted under any circumstances.
B) - The items to be returned must not have been worn, ironed, washed or treated in any way.
C) - Items must necessarily be returned in the same conditions in which they were shipped to the Customer and must be packaged and wrapped appropriately.
D) - All other labels on the item, whether fabric or hanging, must be intact and under no circumstances removed from the item.
E) - The goods to be returned can be shipped with any shipping company on the market, with costs charged to the customer, or collection can be requested from a specific address at a cost of €15.00.
F) - The Customer who wishes to make a change of size, color or item, can send an email to the following address: novecentocurvy@gmail.com, or contact us on Whatsapp at +39 3664512002 to request the "CHANGE" shipping service at a cost of €15.00.
G) - Returns of stained or worn swimwear items will not be accepted.
In the event of failure to comply with one of the above conditions, Novecento Curvy reserves the right not to accept the returned goods and to send them back to the Customer at the latter's expense.

4.2 THE RETURN PROCEDURE

A) - To request a return authorization, the Customer must send a request to the address novecentocurvy@gmail.com within 15 days of receiving the goods. The order number and the codes of the items you wish to return must be specified in the email. Once the return request has been received, the customer service of Novecento Curvy will send the Customer a written confirmation with the specifications to follow.
B - The shipping cost will be borne by the Customer.
Send the package to Novecento Curvy, shipping office Via Salvator Noto 39/45, Torre del Greco (NA) 80059. Shipping is at the Customer's risk: Novecento Curvy is not responsible for any loss or damage due to inadequate packaging or delay in delivery. Items must be returned in the same packaging in which they were received or with the same method and type of the same.
All returned items will be inspected by Novecento Curvy staff who will verify compliance with the conditions and parameters listed in the return procedure. Novecento Curvy reserves the right to assess additional charges that may be necessary to ensure the re-sale of returned items. These amounts will be established at the end of the evaluation of the condition of the returns and communicated to the Customer.

REIMBURSEMENT

The refund due will be made by credit card (if the order was paid by credit card) Paypal credit (if the order was paid by Paypal) or bank transfer within 15 working days of receiving the package at our operational headquarters.